Shipping Times during Covid-19

The shipping times below are indicative at the best of times, but this Covid-19 period is pretty much the worst of times, isn't it.
Currently (June 2020), Airmail to Australia and the USA is taking about 5 weeks, and Airmail to the UK and Europe is taking 6-7 weeks.  As time goes on, shipping times are lengthening.  We think that as countries open up and people can go back to shopping from physical stores, and postal services can go back to full employment, these shipping times will improve.
Hang in there, your mail and parcel shippers are doing the best they can under trying circumstances, and you will eventually receive your parcel.  Expect delays, then when your parcel arrives the wait will be over, and worth it. ~Lesley~

PLEASE NOTE: These are indicative shipping times and we accept no responsibility for the actions of mail carriers.  Also, these shipping times extend out from late November to early January, something beyond our control and due to high mail volumes at Christmastime.

Economy Courier is available to: Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, Uruguay, USA, Vanuatu and Vietnam.

PO Box delivery is available in the following countries: Australia, Austria, Belgium, Brazil, Canada, Cook Islands, Czech Republic, Ecuador, El Salvador, Finland, Germany, Hong Kong, Malaysia, Netherlands, Samoa, South Korea, Spain, Switzerland, Singapore, Uruguay, USA and Vanuatu.
 

New Zealand Courier shipping times:
Allow one day to process your order, then:
North Island - 1 day
South Island - 2 days
Rural - add 1-2 days

If an item is out of stock, allow 3-4 working days for re-stocking.

Again, these courier shipping times are indicative only, since they are beyond our control.
 

SHIPPING WORLDWIDE
We ship to all countries in the world. If an order is urgent you are encouraged to email us before you order, advising the date it is needed by. We will contact you back to tell you whether or not we expect to be able to get it there by that date. We will give you our honest opinion but will not take responsibility for orders not arriving by required dates.
 

SHIPPING METHODS

International Air Post
Orders to destinations outside New Zealand are shipped by priority International Air Post, which we find very reliable. The average delivery time is 7-14 working days, depending on destination, but there are exceptions. South America has a long shipping time, approximately 4-6 weeks by airmail, and Italy and Spain can take a month.  Please remember, once your parcel leaves our hands, we are not responsible for shipping times, which are beyond our control.

NB: Postal shipping times extend out at Christmastime so we recommend ordering Christmas gifts by the end of November, or choosing a Courier option if ordering during December.  Because shipping times are beyond our control, we take no responsibility for shipping times to any country.

FREE AIRMAIL SHIPPING ON ORDERS OVER $195 (NZ$195, AU$195, US$195, GBP115, and 145Euros) that do not include food or drink :  Shipping is airmail (not insured) and is one shipping per order i.e. we cannot ship one order to multiple countries.  If your parcel includes food or drink, including tea, coffee, herbs, etc, it cannot be shipped free of charge, and you must select another freight option.

Tracked Airmail
This service from NZ Post, for airmail parcels to the UK, USA and Australia, is for weights up to 2kg.  Your parcel is scanned when it leaves New Zealand, when it arrives overseas, and when it is delivered.

International Express Courier
If you want the security of Track and Trace and a speedy delivery, the International Express Courier option is for you.  Targeted delivery time is 3-5 working days for most locations.  Delivery not available to Post Office boxes, and a card will be left to pick up from DHL if you are not home when they call.  The international carrier is DHL (or TNT in the case of taiaha).
 

International Economy Courier
Targeted delivery time is 2-6 working days, it's a door-to-door service, and is available to the following locations:  Australia, Canada, China, Hong Kong, South Korea, Singapore, Taiwan, USA, Ireland, and UK.   Delivery CAN be to a post office box, and a parcel can be left at the doorstep.  The international carriers are DHL or TNT.

INSURANCE
Insurance is provided FREE on parcels up to the value of US$100. Above that level, insurance is only available when using the Economy Courier or Express Courier shipping options.

CUSTOMS/ CLEARANCE CHARGES
You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. From experience, this is particularly so in Canada, the UK and Europe. We have no control over these charges and cannot predict which customers or shipments will be subject to the charges. We therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies.

RETURNS
We want you to be happy with your purchase. If you're not, let us know! In most cases we can arrange for an exchange or a refund of the purchase price. Click here for more information on our 365-day Money Back Guarantee. If the item has been damaged in transit, we need to know within 7 days of receipt.  We will get New Zealand Post to contact you regarding making a claim for the damage.

If you wish to organise a return, please contact us here, detailing your order number, item to be returned, and reason why. If you believe the item to be faulty, we reserve the right to check the item ourselves before issuing a full refund, so in most cases you must return it, and we ask that you return it by the cheapest airmail option.  If we also find it to be faulty, we will also refund you the return shipping.

Please note that if you have purchased a large quantity of an item or items and then want to return them, we will not pay any GST or import charges for their return.
 

SECURITY
All our credit card transactions are processed through the New Zealand banking system, and that information is encrypted.  ShopNZ.com uses the latest security technology to ensure a safe and secure shopping experience.  When you enter your credit card details on our secure website, your details are transmitted over the internet to a secure server behind an electronic firewall.

If you are still nervous about making your purchase over the internet, you are welcome to phone your credit card details to us.  Details we will need:

1. Card number
2. Expiry date
3. Name on card
4. 3-digit security code
5. verification of amount to be charged to your card