Customer Testimonials

Read what actual customers think about, its products and services.  We endeavour to do it right the first time and we love hearing from all customers all the time, for whatever reason.
By the way, all the original comments are held in a paper file too ( just in case you think we make them up!).
Dear Lesley and Team
At the beginning I was a little suspicious, because I've just found your page with google and please don't forget that New Zealand is at the other end of the world!
Anyway, I badly wanted a New Zealand beach towel and so I try it out and believe me, I'm so happy now!  It was worth it!
Some day I'll come to New Zealand to improve my English and then I'll take my awesome towl with me! ;D  Hopefully my dreams come true.
Last week I graduated school but it was you who have made my day.  Thank you very much.
Lots of love from sunny Switzerland,
14 July 2010
Hi, Lesley.  I received my lotion (Cynergy TK Hand & Body Lotion) about a week ago.  I could not be happier.  I ordered it because my 70 year old skin on my arms, have gotten very thin and the lightest bump would break the skin. 
Well after a week, I can see the result already.
I will keep you informed on my skin transformation.
Jackie B, 7 July 2010 offer QUALITY items? 
Dear Lesley
We received thesheepskin mattress underlay and slept on for the first time last night.  I have fibromyalgia and for the first time in a very long time woke up pain-free.  It was like sleeping on a cloud.  All pressure points on my body were cushioned. We were extremely impressed with the quality of the underlay; our dog inherited our old one.  We loved the Christmas decorations, they were meant as a gift.  It was very thoughtful to include thecarved dish rest.
All-in-all we were quite pleased with the quality, value, and service provided by you and ShopNZ.  We will continue to visit your website whenever we are in need of gifts or a treat for ourselves.
Peggy Smith, USA, 31 December 2006
Dear Lesley, I just wanted to thank you very much for a beautiful piece of craftsmanship.  I bought this for my Kiwi girlfriend here in London and thought it best to get something with some meaning behind it for us so the double twist and paua pendant seemed the natural choice.  She was absolutely delighted with it to say the least and I can't thank you enough for a wonderful service.
Del, London, UK, 24 April 2007
Hi Lesley, my brother was overwhelmed with theadzeI purchased from you, it was an excellent 30th B'day prezzy, thanks a lot....very pleased....
Riki P, Australia, 14 May 2007IZealand wool really that good?  Read on....

Dear Lesley,  I received the slipper (sock)s today.  I put them on immediately and (except to show them to my family) have not taken them of for several hours!!  I love them.  My feet dont hurt, my legs dont hurt, and I am just the right temperature (its 25 degrees outside right now)!!  Thank you for such a marvelous product.
R Nelson, USA, 7 December 2006

Hello Lesley, Thebootsand thesheep skin insolesarrived today in Sweden without a hitch! You have yourself a fan of your shop!

Thank you for the wonderful customer service and the great quality products. And I'd definitely recommend NZ made sheepskin boots rather than the ones made in China. The feel, warmth and quality is non-comparable!
With warm regards, Cheryl
Cheryl C, Sweden, 28 Sept 2006

Hello Lesley...  The slippers came yesterday and I have not taken them off!!  I LOVE them!  I really missed my old sheepskin slippers.  Thank you!  Have a great day!

Dana S, USA, 19 March 2007 is often the source of hard-to-find items.....

Thank you so much for the awesomegold nail.  I've had one for 23 years and its getting pretty worn out and I had a hard time finding a new one.  Also thank you for all the little goodies from down under.  It was so thoughtful of you.  Thanks again for everything and I'm sure you'll be hearing from me again.  Have a great day!!!
Lisa, USA, 15 Oct 2006
S Legendary Service
Hi Lesley,
My order arrived safely this morning and I just wanted to tell you how pleased I am with it and to thank you for your helpfulness, friendliness and great service (and the brill surprises).
 I'm sure you'll be hearing from me again soon!
All the best to you and yours,
Jayne N, UK, 10 Oct 2006

Good afternoon Lesley, Im writing to let you know that my order (22755) arrived today in perfect condition as always. This was my third order from you and Im so ecstatic with the service and quality of the products that you have provided.

My partner moved here toAustralia 4 yrs ago and has really missed his favourite drink L&P so thanks to you Ive been able to purchase them for him.

I would also like to say a big Thank you for sending the coins. Its nice for my partner to be able to see the new coins. (He was shocked when I told him about the changes.)

In short Lesley you do a gr8 job that keeps me coming back with a huge smile on my face. Well done, Keep up the fantastic work.

Yours truly, Belinda
Belinda T, Australia, 9 October 2006

Hi Lesley, I got my order today.  Thank you so much for everything, it all arrived in perfect shape.  The pinky bars were a little soft, but I threw them in the fridge and they should be fine in an hour or two.  You definitely made my day since one of the items was for my dad's birthday.  It got here just in time.  Thanks again.
Lesley M, USA, 3 August 2006
Hi Lesley, thank you so much for your prompt delivery.  I can't tell you how impressed I was.  I will definitly shop with you again.  Mostly in theHarley Department .....and of course theAll Blacks Dept.  All the best
Denise, USA 30 Jun 2006
I ordered a pendant for my husband for our wedding anniversary. It just arrived and I am very happy with it.  Your company is great. You responded faster to my e-mails than anyone else and you delivered the product in good time at a fair price. I went with ShopNZ even though you didn't have the exact pendant I wanted because you were so great. You also sent me samples and it was awesome because I didn't realize you sold candy and everything else on your site (I odviously didn't look that close when I was searching for the pendant) Anyway, I know where I'm doing some Christmas shopping.

Thank you very much
Charlene W, USA

" Just a quick note to let you know how impressed I am with your company and service.  This is my second time ordering from ShopNZ and I did not think you could have topped the service you provided on my first order.
Well, you did, this shipment arrived even faster with everything intact.  Not a small task to complete when shipping to a small town in Minnesota, USA.  We will be shopping with your company for years to come.
I thank you and my wife ( an original Kiwi) is glad to be able to get everything ( almost) that she misses from home.  As you say on your website, the only thing you can't get for her would be the fish and chips.  At least that will give us another reason to come to New Zealand".               
S Ellingson, USA
"Just wanted to thank you very much for prompt dispatch of my order.  TheDandelion paperweightsarrived safely this morning.  How amazing to think you were able to get them here so quickly.  I am delighted with the paperweights - our Mum bought one years ago while in NZ and it has always been special to us all.  I just thought it might be a nice touch for us to each have one and was thrilled when I found you guys had them.  Not to go on, but just a big thank you for the promptness in processing my order and to let you know how impressed I am.  Will certainly not hesitate to browse your website again".
Kirsty, Australia
"Thank you so much for the prompt shipment of my merchandise.  The items I purchased were for a birthday gift and I was a little worried that they would not arrive in time.  Let me just say, not only were they loved by my friend ( who is in love with new Zealand though she's never been) but they arrived with plenty of time to spare.  Perhaps not a good thing, because I was so excited I ended up giving her the items before her birthday.  I just wanted to express my thanks and let you know that I'm displaying my fridge magnet proudly.  I will also keep in mind for future purchases".
T Calhoun, USA
"i would like to take this moment to thank you for great service.  You are always willing to honor special requests and always with a smile.  Thank you for the wonderful gift ( the kete with feathers and skin care products) that I ordered for my mother's birthday, she loved it.  :-)
vAlso my previous order of kiwi music, and who can forget Chocolate Fish.  :-)  Bringing back some wonderful childhood memories with every mouthful.  :-)
Corinna G, USA
"Well it arrived and my wife couldn't be more impressed with your products.  Jeannette is really happy with thesugar rub.  I think we will be getting more of that very soon!!  The shower and bath gel is also a huge hit with her.  Actually I am not to use it cause she loves it so  Just kidding.  I'll have to visit your website soon to reorder more quantities.
You offer great service and wonderful products.  I will have no hesitation to recommmend your products to anyone.  Thank you for all you have done for us Lesley.  One day when we come over for our visit, we will have to visit your store and "load up"!!! "
Steve W, USA
Hi Lesley, I have received my parcel!  You said to wait for it on Monday but I received it today (Saturday), talking about money well spent!
And the goods, simply amazing!  Thank you so much!
Thanks so much for all the help in finding the stuffs not on your website.  This service really sets you apart from the rest.
I really hope to make further purchases in the future, and I won't waste time browsing other sites, coz I know the bst place to find them!!
Jim Kwong, Malaysia
Hi Lesley
I have been meaning to email you.  TheMereis ABSOLUTELY BEAUTIFUL!  I had tears in my eyes when I first saw it, it is more beautiful than I could have imagined.  I am so impressed and glad that I decided to buy through you.  Not only was the piece magnificent but the service and information you provided me with was outstanding.  You will definitely be hearing from me again in regards to future purchases.  Thank you so much Lesley.  :o)
Hayley K, Auckland, New Zealand
I want to comment on how fabulous the online shopping is at  I received all my packages on time, in great condition and with amenities.  I have told all of O'ahu Hawaii about this website and hope everyone shops here from our cousins miles away!
Claire B, Hawaii
Lesley, my box ofManuka honey (and other lovely NZ items) arrived yesterday.  Beautifully packaged with all contents intact.  Just wanted to let you know how very pleased I am.  Love the hat too (with contributions from Auckland and the sheep!).  I am extremely pleased that I found your website.  I look forward to ordering again.  Think those funkyslipper socks are a must have!!  Thanks again!!
Valerie V, USA, 13 April 2007
The treats....
Hi Lesley, I just want to thank you from the bottom of my heart for the treats you included in my purchase.  My daughter isn't sure about thevegemiteor the egg and cream candy but then it is for me  lol.  I have been living here for 30 years now and have been back once and pretty much made up for lost time with the foods and the culture while there plus true swimming in the ocean not just a lake.  You have no idea how much that little touch of home has meant to me and again I thank you.
Anne C, USA, 12 August 2006
Hi Lesley, I received my order this morning safe and sound, and as usual I couldn't be happier with the products and service.
I try to forget what I've ordered so that I can be 'surprised' when I open the parcel, but I really was this time - the lanolin cream smells lovely, can't wait to try it.
Thanks so much, your personal touches are much appreciated.
All the best to you and yours.
Jayne N, West Yorkshire, UK, 23 June 2007
Hello Lesley, the (Maori Weapons) bookarrived last weekend in good condition.  It's a very fine book, thank you.  Also thanks for the little additional enclosures, the kids were happy.  Best regards from Germany.
Holger S, Berlin, Germany, 20 June 2007 educates as well.....
Hi Lesley, Thank you for the bone twist pendant and my order.   I love that pendant and was going to start gettingtwists next.  I love thatmask and all the information that came with it.  Your items are the best because you always include information with the items to teach a lesson.  I have saved all my cards and information so I will always know what the symbols mean as I wear them (the pendants).  I like thebookas well.  It is really informative and a great reference book.  I don't know if I will ever carve as beautiful as the things I have gotten from you of the author of the book.....So far I don't think I will have to worry about someone else having the same things to decorate their livingroom with.  Thank you for your friendly Email and great service.  I am hooked on tikis and maori carvings now.  Thank you again, until next time,
Deanna F, USA, 29 July 2006
I am just emailing you to say how happy I am with the service you provided me with. I was surprised to find my order had arrived way before I expected it to, and I am really happy with it. I do have one question though. The necklace, someone told me that there is a special knott that you can use to make a adjustable length strap so that the necklace is easy to do up and adjust for comfort. I think he said there is a knott on either side of the necklace or something. I was wondering if you could tell me how you think the best way to wear the necklace is, and if you know about this fastening knott, could you please advise me on how to create the knott so I may fasten it properly. I really am sorry for emailing you with this request, I understand if you feel it goes beyond the call of duty.

Thank you for the service, I really will be using you again in the future!!!

Jackie ( UK, 7/7/06)
Note from Lesley:  As a result of Jackie's enquiry I added a page of instructions on how to tie a sliding slip knot.  Click here to view>>>
( and more from Jackie the same day):
I really think you have a great way of dealing with customers and admire the way you deal with customers. Too often companies just don't care enough to think about the small details and it really puts some faith back in the world to know that there are shopping facilities out there that take enough care to make the shopping experience a personal one. I will be recommending you to all of my friends.  I will tell you how I get on with the knot as well.

I wanted to let you know how much I enjoyed your website.  I have begun dating a nice fellow from New Zealand and I thought I should learn a bit about where he's from.  The tour of your site was quite enlightening and of course, I am placing orders for stuff to buy right now!!
Val C, North Carolina, USA, 21 March 2007 looks after people in New Zealand too!

"I would like to thank you very much for the excellent service that you gave me, and being able to send a wedding present to my niece in New Zealand without being there, is just great.  The present arrived the day after the order and my niece is just over the moon with it, she says it is absolutely beautiful, so thankyou once again".
Heather C, UK
Hi Leslie, I just wanted to thank you for the photo album and especially all the work you put into finding it and getting it to me.  I love it and it will hold many more photos of our vacation in NZ.  I have memories from NZ that will last a lifetime and the photo album will make the pics all the more special.....Connie S, USA
I wanted to let you know we received the costume today along with the little bag of goodies.  Shelbee was so thrilled at her costume!
Thank you for your follow up and help with this.
Sarah G, USA
"Hi Lesley, many thanks for arranging the Kauri Cathedral Glass Kaleidoscope for my dear friend's birthday - and at such short notice.  She rang this morning to tell me how delighted she was with it, and that it has pride of place on her display unit.  I'm so happy we've added a touch of light and beauty to her day - as she has so often done for me.  Wishing you a happy and prosperous 2008 - reckon you deserve it!"
Lorraine G, Victoria, Australia, 28 Dec 2007
Dear Lesley, Just wanted to add some customer feedback to your site, so I hope somehow you could addt the following:
"What a truly wonderful online shopping experience! Thank you so much. I originally contacted you to see if you stocked a specific item and even though you didnt and (therefore) wouldnt make any money out of it, you went out of your way to help me find something suitable somewhere else. Then later on I ordered something else directly from you. It arrived, beautifully packaged, very promptly and the item itself is such wonderful quality. Thank you. EXCELLENT customer service, EXCELLENT products and A+++ all round. Only downside is that I found you the wrong side of Xmas!! :) But I sure know where to come for pressies from now on!!! Thank you, With kindest Regards, and warmest wishes, Sam, Auckland"
Thank you, cant wait to buy something else from you,
With love and light,
Sam L, Auckland, New Zealand, 23 Jan 2008
Thank you - I received my  greenstone mere today and I just thought I would email you and tell you that it is a beautiful piece and WOW it is a work of art and quite stunning and the pictures don't do it justice.  Thankyou.
Mark H, CA, USA, 20 April 2008
Hi Lesley, I just wanted to thank you, once again, for a fantastic order.  I love the New Zealand chocolates, and I absolutely adore the bone twist Koru pendant.  I bought one for myself, but another for a close friend, a symbol of our long friendship.  Thank you once again for the high quality goods and the extremely quick postage to Melbourne, Australia.  You are my first stop for anything New Zealand!
Lucy T, Australia, 21 April 2008
Hello Lesley, just wanted to drop you a quick line to let you know that my snowglobes have arrived in the UK safe and sound.  I want to say thankyou for your great service it is so nice to deal with a seller who is friendly and cares about the customer.  I will be back buying in the future and will recommend you to my friends.
Andrew K, UK, 20 April 2008

Hi, I just got home and lo and behold the replacementNew Zealand collar was here! My wife Ginny and I visited you fair green land last November and I had bought all our pups New Zealand collars as remembrances. One of our dogs , Trey lost his on a walk and we were heartbroken, we scoured the fields where we hike looking for it to no avail. So I quickly looked up your site and found the exact replacement, with a charm to boot. The next day after ordering the collar we were hiking with the dogs and found Treys collar where he had snagged it looking in a wood chuck hole (we live in the US) so we take this as a sign that there is another dog out there in need of a home and a brand new New Zealand collar.

Thanks for you fast friendly service, it reminds us of how much we love New Zealand, especially the people. We hope to return again someday soon. In the meantime we will order gifts from you and your beautiful land. Thanks , James H, USA, 19 April 2008

Dear Lesley, thankyou so much for the beautiful bangle, and it fits me perfectly.  I've wanted one of these bangles all my life and you have made me so happy that it actually fits.  Also, thankyou for the...........( free gifts).  Receiving your parcel made me feel very homesick, and I can't thank you enough for that.  You certainly have excellent customer service. 
Sue P, Australia, 11 March 2008

Hi there Lesley, thank you, thank you, thank you for that extra bit of home ( free gifts).  TheDVD was exactly what I wanted.  Me and my other kiwis home away from home are very happy campers.  Also too thank you for that little bit extra mmmmmmm delicious!  I also get your fab newsletter on my main comp many thanks.  Ka kite ano, cheers mate ( good old aussie lingo).
Sanchia M, Australia, 14 April 2008

My Gold TIKI arrived today - it was exactly what I expected and I was so pleased to get it!  I had a gold TIKI previously years ago when I was on vacation in NZ and later lost it when my chain broke. I am not really superstitious but wore it all through university and was convinced it brought me luck. I have been looking for a replacement for years now and I was so pleased that you were able to supply one. I put it on right away when it arrived today - it's beautiful!
Karin, Canada, 23 May 2008


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Tena Kotou,
I wish to thank you all very much for the delivery of the korowai, from NZ to Australia in speedy time. The parcel has been received in fabulous state of package and delivered to Australia in beautiful condition. What can we all say but thanks and thanks again.

Soyra, Australia, 5 June 2020

Hi, Received my lovely slippers today and I am very happy love the colour. My current NZ slippers are just worn out after many years.
I am more than satisfied as I know my new pair will last a long time, I have bought my slippers from NZ for many years as I'm assured they will last as I wear them all the time inside and out.

Helen, UK, 3 June 2020

Hello Lesley and everyone at ShopNZ!
Our shipment of NZ tea (Bell and Choysa) arrived today! We are thrilled the teas made it here despite the Covid19 pandemic! Thank you so much!
We are enjoying our first cups of these delicious teas and will enjoy many more in the days to come as we shelter at home in Washington State USA.
Evelyn, USA, 23 May 2020

Thanks so much, arrived in time for Mother's Day and this is what my Mum had to say about it: 
"Thanks so much for the wonderful present. The scarf is so warm and will be so well worn. Black is so versatile, goes with everything and smart too. Great gift!

Robyn, Aust, 12 May 2019

Trusted New Zealand Online Retailer Since 2000. 

Being New Zealand owned and operated, we specialise in offering unique New Zealand and Maori gifts, and classic Kiwi souvenirs. With our huge range, we reckon you will find the perfect New Zealand gift or souvenir to take home or send overseas.
You will find NZ tea-towels and Manuka Honey skincare, Maori souvenirs, NZ books, bone and greenstone jewellery, delicious Kiwi treats, t-shirts, and much more. 
Whether you are looking for gifts for special occasions - a Korowai Cloak for a graduation, a milestone birthday, or a gift for a homesick Kiwi – we’ve got something for everyone and for every occasion!
Wanting to order in bulk for a corporate event or looking for a Kiwi inspired corporate gift for a colleague? We can help with that too! Email us today with your query.

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