ShopNZ.com
The ShopNZ.com 365-Day Money Back Guarantee of Quality
(and our 45-Day "Changed my Mind" Money Back Guarantee)
 
We don't want you to be unhappy about any purchase from ShopNZ.com , even if it is highly unlikely!
 
So for 365 days from the date you purchase from the store, you have the right to return your purchase ( in original condition if just purchased) if it is defective , for a refund of the purchase price ( excluding shipping, unless we have shipped an incorrect item) or an exchange.  Even if you are giving the purchase as a gift, that should allow the recipient time to deal with any problems that might arise.  We aren't expecting any problems, though, as we only sell top-quality goods that we believe in ourselves!
 
We do not give refunds or exchanges for items that have been dropped, smashed, or that we deem otherwise mis-treated.
 
Refunds and Conditions
 
Before shipping a return, please email us atreturn@ShopNZ.com.
We'll provide you with instructions on how to send the item back. 
 
We recommend insuring the parcel, as we are not responsible for items lost or damaged during shipping back to us.  ShopNZ.com will not pay any duties or GST for the return of parcels.
 
We will complete the refund or exchange as soon as possible after the returned item has been received.  Allow 2 weeks for your item to arrive back here, and a week for processing of your refund.
 
The guarantee only applies to purchases made online, or in our Ngunguru store.
 
Just changed your mind?  Return it within 45 days of the purchase date

We get it.  Sometimes you buy something, it arrives, and you think "what the heck was I thinking?!".  Or it doesn't fit quite right.  That's OK, just return it in original condition within 45 days of the purchase date, with a copy of your order to:

Returns
ShopNZ.com
10 Shoebridge Cres
R D 3, Whangarei 0173
New Zealand
 
We refund the purchase price of the item, by the payment method first used when placing your order.  We do not refund shipping.  This only applies to online orders.
 
Any other problems
 
If you experience problems with something you have purchased, even if you have worn or used it or had it longer than 365 days, please get in touch.  We want you to be happy and will do our utmost to help sort out the problem.   ContactLesley@ShopNZ.com
 
 
 
 
 

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Reviews

Hi Lesley,
Just to let you know that our Wall art Panels arrived safely last week.  They are fabulous!  A little bit of home in my home.  Thank you for the excellent packaging, they arrived in perfect condition. Thanks again and kind regards, 



Paula, UK  15 May 2017

Hi Lesley
I just wanted to thank you, my kapa Haka Dresses arrived today and they are perfect. Thank you for your fantastic service and I have shared your details on the kiwi mums fab page here.  





Lisa, Dubai, 4 April 2017 

Kia ora Lesley,
I am very pleased to say that a few days ago I received my parcel.  It made my day.  It was great to receive a few things from home - yes I am a Kiwi.  Living in Holland for the past 37 years.  Once a Kiwi always a Kiwi.




Irma, Netherlands, 23 Jan 2017
  

Hi, just wanted to let you know that the NZ Santa arrived today.  The Santa is for a friend who is a marathon swimmer.  She swam the Cook Straits a few years ago.  We were in NZ to cheer her on.  I got a small Santa then and gave to her.  A friends dog eat it and so I am very happy to be able to replace that Santa with another.


Dave, USA, 16 Dec 2016

Trusted New Zealand Online Retailer Since 2000. 

Being New Zealand owned and operated, we specialise in offering unique New Zealand gifts and classic Kiwi souvenirs. With our huge range, we reckon you will find the perfect New Zealand gift or souvenir to take home or send overseas.
We specialise in New Zealand designed products such as tea-towels and Manuka Honey skincare, Maori souvenirs, NZ books, bone and greenstone jewellery, delicious Kiwi treats, t-shirts, and much more. 
Whether you are looking for gifts for special occasions - a Korowai Cloak for a graduation, a milestone birthday, or a gift for a homesick Kiwi – we’ve got something for everyone and for every occasion!
Wanting to order in bulk for a corporate event or looking for a Kiwi inspired corporate gift for a colleague? We can help with that too! Email us today with your query.

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