The 365-Day Money Back Guarantee of Quality
(and our 45-Day "Changed my Mind" Money Back Guarantee)
We don't want you to be unhappy about any purchase from , even if it is highly unlikely!
So for 365 days from the date you purchase from the store, you have the right to return your purchase ( in original condition if just purchased) if it is defective , for a refund of the purchase price ( excluding shipping, unless we have shipped an incorrect item) or an exchange.  Even if you are giving the purchase as a gift, that should allow the recipient time to deal with any problems that might arise.  We aren't expecting any problems, though, as we only sell top-quality goods that we believe in ourselves!
We do not give refunds or exchanges for items that have been dropped, smashed, or that we deem otherwise mis-treated.
Refunds and Conditions
Before shipping a return, please email us
We'll provide you with instructions on how to send the item back. 
We recommend insuring the parcel, as we are not responsible for items lost or damaged during shipping back to us. will not pay any duties or GST for the return of parcels.
We will complete the refund or exchange as soon as possible after the returned item has been received.  Allow 2 weeks for your item to arrive back here, and a week for processing of your refund.
The guarantee only applies to purchases made online, or in our Ngunguru store.
Just changed your mind?  Return it within 45 days of the purchase date

We get it.  Sometimes you buy something, it arrives, and you think "what the heck was I thinking?!".  Or it doesn't fit quite right.  That's OK, just return it in original condition within 45 days of the purchase date, with a copy of your order to:

10 Shoebridge Cres
R D 3, Whangarei 0173
New Zealand
We refund the purchase price of the item, by the payment method first used when placing your order.  We do not refund shipping.  This only applies to online orders.
Any other problems
If you experience problems with something you have purchased, even if you have worn or used it or had it longer than 365 days, please get in touch.  We want you to be happy and will do our utmost to help sort out the problem.

ShopNZ Gallery

Snap It.     Share It.    Earn 10% Discount* 


Tena Kotou,
I wish to thank you all very much for the delivery of the korowai, from NZ to Australia in speedy time. The parcel has been received in fabulous state of package and delivered to Australia in beautiful condition. What can we all say but thanks and thanks again.

Soyra, Australia, 5 June 2020

Hi, Received my lovely slippers today and I am very happy love the colour. My current NZ slippers are just worn out after many years.
I am more than satisfied as I know my new pair will last a long time, I have bought my slippers from NZ for many years as I'm assured they will last as I wear them all the time inside and out.

Helen, UK, 3 June 2020

Hello Lesley and everyone at ShopNZ!
Our shipment of NZ tea (Bell and Choysa) arrived today! We are thrilled the teas made it here despite the Covid19 pandemic! Thank you so much!
We are enjoying our first cups of these delicious teas and will enjoy many more in the days to come as we shelter at home in Washington State USA.
Evelyn, USA, 23 May 2020

Thanks so much, arrived in time for Mother's Day and this is what my Mum had to say about it: 
"Thanks so much for the wonderful present. The scarf is so warm and will be so well worn. Black is so versatile, goes with everything and smart too. Great gift!

Robyn, Aust, 12 May 2019

Trusted New Zealand Online Retailer Since 2000. 

Being New Zealand owned and operated, we specialise in offering unique New Zealand and Maori gifts, and classic Kiwi souvenirs. With our huge range, we reckon you will find the perfect New Zealand gift or souvenir to take home or send overseas.
You will find NZ tea-towels and Manuka Honey skincare, Maori souvenirs, NZ books, bone and greenstone jewellery, delicious Kiwi treats, t-shirts, and much more. 
Whether you are looking for gifts for special occasions - a Korowai Cloak for a graduation, a milestone birthday, or a gift for a homesick Kiwi – we’ve got something for everyone and for every occasion!
Wanting to order in bulk for a corporate event or looking for a Kiwi inspired corporate gift for a colleague? We can help with that too! Email us today with your query.

Stay Connected